CUSTOMER SERVICE

We accept returns within 30 days of receipt. If you're not satisfied with your purchase, you can return it for a full refund.

Return Shipping: Soul Beauty Store covers the cost of return shipping.

After your order ships, you’ll receive a confirmation email with a tracking number. Use this number to track your order on the carrier’s website.

Domestic orders usually take 1-3 business days to process and 3-5 business days to ship within the U.S. Puerto Rico orders may take 5-10 business days. We don’t ship on weekends or holidays.

Once an order is placed, it’s processed quickly. If you need to cancel or modify it, contact us as soon as possible at support@soulbeautystore.com or call us at 954-695-4601. We’ll do our best to accommodate your request, but changes can’t be guaranteed.

Yes, all of our products are cruelty-free. We are committed to offering beauty products that are not tested on animals.

Yes, we offer gift cards that can be purchased directly from our website. They’re a great option for gifting beauty products to friends and family.

Contact us immediately at support@soulbeautystore.com with details and a photo of the item received. We’ll help resolve the issue and get you the correct product.

Enter your promo code at checkout in the designated field. The discount will be applied to your total.

For any questions or concerns, email us at support@soulbeautystore.com, message us directly through our chat representative, or call us at 954-695-4601. If you’d prefer to place an order over the phone, we’re happy to assist you! Your satisfaction is our priority.

Currently, we only ship within the U.S. and Puerto Rico. We do not offer international shipping at this time.